Assignment 9

Blog Assignment 9 (Due April 20 11:59 pm): Post a blog to answer any one of the two questions listed above.  How can knowledge management support design-driven innovation?


Knowledge management supports design driven innovation by allowing employees to think outside of the box. Knowledge managers do not want traditional employees that only perform the tasks asked of them. Knowledge managers like employees that have new ideas and try out new theories. Employees in a design driven environment are encourage to try out new ideas and if they fail they are encouraged to try again. Tim Brown the CEO of IDEO says the success of innovation lies in the appeal to an instinctive desire to put money aside in a painless invisible way. When you try to develop a new system, you need  to exhibit many characteristics of design thinking. In an example of implementing a new system at a hospital, shift changes had nurses passing out information about the patients in front of the pateints rooms instead of the nurse stand. In only a week there was a new procedure where nurses could call up previous shift change notes with the help of their new software. They could put patient information into the system throughout their shift instead of waiting to the end of their shift to do this. The result was higher quality of information and reduced prep time which benefited nurses and patients.